Our good buddy Blake recently posted a great little speil that I found both illuminating and true...
Almost every online community I've ever
been a part of, or even examined in retrospect for historical purposes, has
ultimately dissolved. Of those that are still around, most are spiraling the
drain. As someone who's been online now for over 20 years(!), it's kind of
interesting to me to examine why, and also why there are a few that
persist.
The simplest answer to why could probably be reduced to: It's
just too big a pain in the ass to maintain. There's not a lot of money in it
most of the time. Most of the time, there's no money at all. But I've seen this
happen on CompuServe in the pre-web days, too, where genuine income streams were
given up rather than put up with the hassle.
But hassles—serious ones,
anyway—don't just arise. They're created.
And it always unfolds the same
way. There is always (at least) one person who is at cross-purposes with the
community. You could call them "trolls" but that's not really comprehensive
enough a word. "Traitor" would be a good word, even though they often wouldn't
see themselves that way, like Benedict Arnold, or someone who's trying to save
the community from itself.
I was in one community where a person like
that came in with about five others and systematically and cruelly mocked the
regulars. The owner decided "free speech" and those people managed to drive off
almost everyone who had made that place their home for years. Most of the
locusts, as I envisioned them, left pretty soon after that, including the main
troll who managed to offend the owner. trounce the rules, etc., enough to be
ejected.
That was a particularly dramatic example. Usually, the
treasonous ones are subtler, because in most cases the person who owns the
community will defend overt attacks, and people will naturally bind together and
fight off interlopers. So, they're covert.
The most insidious ones can
foment trouble without ever being fingered. Or even better, for a community's
destruction, they can become a bone of contention around which people side. Best
of all is if they can fracture a community along principled lines. "Free speech"
is a popular one. "I don't want to hang out in a place where we aren't free to
post pictures of dismembered babies!"
The people who are like this can be
hard to spot, especially if you're guileless. They present a picture of
trammeled innocence. They were just minding their own business when baseless
attacks were suddenly leveled.
It's never a regular dispute, where people
blow up, and then they either get over it (or they leave): A slight is never
forgotten, and is always repaid, and repaid, and repaid. Slowly but surely the
troll drains the fun out of the community while increasing the burden on the
community owner. It's not a wonder that online communities eventually dissolve,
but they stay together for any length of time.
Probably the key
characteristic of community traitor is a complete inability to communicate.
Nothing ever, ever gets in. And they're good at faking it—pretending to respond,
like a super-advanced Eliza program—but there's never any real indication that
anything ever permeates to their being. (The essence of receiving communication
is to be changed by it, after all.)
This isn't true just for online
communities of course.
Which brings me to the ones that I've seen thrive:
They're all united around a real world purpose. Technical matters, religion, a
genuine craft, something that both requires an effort to be a part of and has a
put-up-or-shut-up aspect.
In the purely virtual, we hang to imagined
threads. No exactly imagined, but really
co-created. The community exists
because we say it does. We have shared values in some fashion. But our
understanding of those values is imperfect, and all it takes to shred a virtual
community is someone to come in and push the boundaries of that understanding,
to point out the weaknesses, and to drive people to those corners.
It's a
shame but I've seen it happen so many times over the years I'm practically
inured to it. I think if I were going to start an online community now, I'd do
it around an activity. Like, I don't know,
bowling
