I have been dealing with a problem with a UPS shipment all freakin day. They lost a package we sent out last week and I was on the phone for four hours Friday. I went the ladder to complain from minion to supervisor to the next supervisor all the way up the chain. They all read from a script "I apologize, so sorry, but there is nothing we can do." Even cancelling your account doesn't mean anything. That's one of the big problems with America today. There are so few companies doing anything that if you cancel you have no recourse. You can go to FEDEX but they are more expensive and you have to charge more. My Internet business is starting to pick up and might be really good with all the great summer stuff we have coming in. I just don't want to deal with these fuckin idiots anymore. But I am between a rock and a hard place.Tuesday, January 20, 2009
UPS sucks moose cock.
I have been dealing with a problem with a UPS shipment all freakin day. They lost a package we sent out last week and I was on the phone for four hours Friday. I went the ladder to complain from minion to supervisor to the next supervisor all the way up the chain. They all read from a script "I apologize, so sorry, but there is nothing we can do." Even cancelling your account doesn't mean anything. That's one of the big problems with America today. There are so few companies doing anything that if you cancel you have no recourse. You can go to FEDEX but they are more expensive and you have to charge more. My Internet business is starting to pick up and might be really good with all the great summer stuff we have coming in. I just don't want to deal with these fuckin idiots anymore. But I am between a rock and a hard place.
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5 comments:
This is the problem with "too big to fail".
I'm hoping we see a realignment: Small, fleet, aggressive competition going for the niches.
Package delivery, unfortunately, is one of those places where the economy of scale really works out.
That's the problem. It seems that DHL is getting out the business. I bank at Chase and it is one of the few banks still standing. Everything is turning into the freakin cable company man and it pisses me off.
Now if UPS sent over Leah Remni as my customer service representative, well then we could talk ya know.
Try USPS.
HAHAHAHAHAHA I mean, your tax dollars are paying for it. HAHAHAHAHA
God, I kill myself sometimes.
FedEx is no prize. I once shipped a one-of-a-kind x-ray detector that represented millions of dollars in research and development. The FedEx guy left the door on the back of the truck open and the container feel out the back when he went up a hill. Lay there in the middle of the street (in the dark) until a city bus driver came along, stopped, read my number on the crate and called me. It so happened that the bus was going right by our building. I go out to the bus stop, he gives me the container, and 3 hours later I am handing it back to the FedEx guy to try again. The guy is not even embarrassed.
When I was shipping I had about equal success with FedEx, UPS and USPS. Same amount of really good deliveries, same amount of screw-ups.
I suppose that's competition for ya.
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